1.Introduction

ANVO CARE Pty Ltd (“ANVOCARE,” “we,” “us,” or “our”) is committed to protecting your
privacy and managing your personal information responsibly. This Privacy Policy outlines
how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2.Collection of Personal Information

We collect personal information that is necessary for us to provide our services effectively. The types of personal information we may collect include:

2.1 Contact Information:  Anvo Care Pty Ltd will, from time to time, receive and store personal information you enter onto our application or any areas of business operation, Anvo care pty ltd, provided to us directly or given to us in other forms.

2.2 Other clauses or information: You may provide basic information such as your name, phone number, address and email address to enable us to send information, provided updates and process your product or service order. We may collect additional information; at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support or contact with us directly. We are strictly following Australian privacy policy so any individual or company or related body can contact us directly for privacy policy matters. Additionally, we may also collect any other information or information which is important for company by through interacting with us.

2.3 Health Information: Details about your disability, medical history, and support
needs.

2.4 NDIS Details: NDIS number, plan details, and funding information.

2.4 Emergency Contacts: Names and contact information of individuals to contact in
case of emergency.

3.Methods of Collection

We collect personal information through various means, including:

3.1 Directly from You: When you provide information to us in person, over the phone,
via email, or through our website.

3.2 Third Parties: With your consent, we may collect information from healthcare
providers, family members, or other organizations involved in your care.

3.3 Public Sources: Information available publicly, such as through social media or
public records.

3.4 Anvo Care Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our application and when we provide services to you. We may receive personal information from third parties, if we do or/and, we will protect it as set out in this Privacy Policy. We collect Personal Information that you provide directly to us, such as when you fill out forms on our website, communicate with us, or use our services.

3.5 We may also collect additional information during your interactions with us, including feedback, survey responses, and financial details necessary for processing payments.

3.6 Sensitive Information is collected only when necessary for providing our services and is used solely for the purpose for which it was obtained.

4.Use of Personal Information

We use your personal information to:

4.1 Provide Services: Anvo Care Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. Deliver and manage the supports and services you have
requested.
4.2 Service Planning: Develop and review your individualized support plans.The Application may make third party social media features available to its users. We cannot ensure the security of any information you choose to make   public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.

4.3 Communication: Contact you regarding your services, respond to inquiries, and
provide updates.

4.4 Compliance: Fulfill our legal and regulatory obligations, including reporting
requirements under the NDIS framework.

4.5 Improvement: Enhance our services through feedback and quality assurance
activities.

4.5 Anvo Care Pty Ltd is committed to ensuring that the information you provide to us is secure, safe and reliable. In order to prevent unauthorised access or disclose, we have put in place suitable physical; electronic and managerial procedures to safeguard, and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

4.6 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosure of information, we cannot assure you that personal information we collect will not be disclosed in a manner that is inconsistent with this PrivacyPolicy.

5.Disclosure of Personal Information

We may disclose your personal information to:

5.1 Service Providers: We may disclose your personal information to any of our employees; officers; insurers; professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.

5.2 Regulatory Bodies: Government agencies, including the National Disability
Insurance Agency (NDIA) and the NDIS Quality and Safeguards Commission; as
required by law. We may from time to time need to disclose personal information to comply with a legal requirement, such as law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or/ and in response to a law enforcement agency request.

5.3 Emergency Situations: Individuals or services necessary to prevent or manage
health emergencies.  We may also use your personal information to protect the copyright; trademarks; legal rights, property or/ and safety of Anvo Care Pty Ltd, its application, website and customers or third parties.

5.4 We do not disclose your personal information to overseas recipients. Information that we collect may from time to time be stored; processed in or transferred between parties located in countries outside of Australia.

5.5 If there is a change of control in our business or a sale or transfer of business assets; we reserve the right to transfer to the extent permissible at law our user databases; together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above   circumstances.

5.6 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follows this Policy regarding handling your personal information.

6.Data Security or Software Application

We take reasonable steps to protect your personal information from misuse, interference,
loss, unauthorized access, modification, or disclosure. This includes implementing physical, electronic, and managerial security measures.

6.1 Using application

When you use our application; we may collect certain information such as mobile unique device ID; the IP address of your mobile device; mobile operating system, the type of mobile internet browsers you use, and information about the way you   use the Application. apart from theses, this information is used in an aggregated manner to analyse how people use our application, such that we can improve our service.

8.2 Cookies and others

We may from time to time use cookies on our Application. Cookies are very small files which a website uses to identify you when you come back to the Application, and to store details about your use of the Application. Cookies are not malicious programs that access or damage your computer, tablet or smartphone. Most devices automatically accept cookies but you can choose to reject cookies by changing your device settings. However, this may prevent you from taking full advantage of our Application.

8.3 Automatic collection

The application may collect certain information automatically; including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application.

8.4. Third parties

Our Application may, from time to time, have links to other applications or websites not owned or/ and controlled by us. These links are meant to be/ or convenience only. Links tot third party applications and websites do not constitute sponsorship or endorsement or approval of these third parties. Please be aware that Anvo Care Pty Ltd is not responsible for the privacy practices of other applications or websites. We encourage our users to be aware, when they leave our Application or website, to read the privacy statements of each and every application or website that collects personal identifiable information.

8.5. Geo-location

When you visit the Application; we may use GPS technology (or other similar technology) to determine your current location in order to provide service to you, to determine the city you are located within to improve user experience and display a location map with relevant advertisements and geographical way what technologies are using.

7.Access and Correction

You have the right to access the personal information we hold about you and to request
corrections if necessary. To do so, please contact us using the details provided below. We
will respond to your request within a reasonable timeframe.

8.Complaints

If you have concerns about how we have handled your personal information, please contact us. We take all complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner(OAIC). And If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Suite 207, 343 Little Collins Street, Melbourne, VIC 3000 Australia. We take complaints very seriously, and will respond shortly after receiving written notice of your complaint.

9. Op out right

You can stop all collection of information by the Application easily by uninstalling the Application or any other things. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at

10.Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or
legal requirements. The latest version will always be available on our website.